Questions, answered
Quick answers about ordering, delivery, storing and reheating your meals, and the macros. Can't find yours? WhatsApp me on 061 020 8658.
Ordering
How does ordering work?
Pick your meals and a pack of 5 or 10 of each, then pay online. Every portion in a pack is the same meal, so for variety, pick a few different packs. Got preferences? Tell me, and I'll happily accommodate them.
Can I mix meals in a pack?
No, every portion in a pack is the same meal. Pick a few packs to mix up your week, or plan it with Build your week.
Is meal prep worth it for me?
Only you can answer that, so I built a calculator for it. Put in what a week of eating costs you now and see it next to my real pack prices and delivery fee. Try the calculator.
Can you do meals for my office or team?
Yes. Fill in the team order form with your company, how many people and how often, and I'll come back to you with a quote.
How do I reorder?
Sign in to your account and tap Buy again on your last order. When you're signed in, there's also a Reorder last pack button on the home page.
Delivery
How much is delivery?
R250 per delivery within 50 km of Somerset West, flat rate. More than 50 km from Somerset West, it's R350 per delivery.
Where do you deliver?
Somerset West, Strand, Gordon's Bay, Sir Lowry's Pass, Stellenbosch and anywhere else within 50 km of Somerset West for R250. Further out it's R350. Not sure? WhatsApp me your suburb. See delivery areas.
How soon will my meals arrive?
In 2 to 4 days. I'll WhatsApp you to arrange a time that suits you. Need to move it? Just let me know.
Weekly plan
I don't have much freezer space. Can you deliver weekly?
Yes. Choose weekly delivery in your cart: you pay upfront for the month and get your meals in 2, 3 or 4 weekly deliveries. Each delivery costs the normal fee (R250 within 50 km, R350 further out), and your cart shows the month's delivery total before you check out. How weekly delivery works.
How do I choose weekly delivery?
In your cart, choose Weekly instead of All at once. Then pick 2, 3 or 4 deliveries and whether you're within 50 km of Somerset West. Your cart adds the extra deliveries and shows the month's delivery total before you check out.
When do the weekly deliveries arrive?
We arrange a time for each delivery with you on WhatsApp, so it suits your week.
Storage and reheating
How long do the meals keep?
2 days in the fridge or 3 months in the freezer. Not eating a meal within a day? Freeze it straight away.
How do I reheat my meals?
Fresh or thawed: microwave for 2 minutes, stirring halfway.
Bowls from frozen: sprinkle about 1.5 tbsp of water evenly over the food, cover with a damp paper towel and microwave for 5 to 6 minutes.
Quesadillas and burritos from frozen: wrap in a damp paper towel and microwave on a plate for 3 to 4 minutes. For crispy, finish in a pan or air fryer for a few minutes.
Every time: heat until piping hot all the way through.
Meals and allergens
Are the macros on every meal?
Yes. Every meal is macro-counted, with calories, protein, carbs and fat on its label and on its card here. The pasta meals' macros are estimates and may change slightly.
What pasta do you use?
Regular durum wheat pasta. The pasta meals' macros are estimates based on 56 g of dry pasta per meal.
What about allergens?
Every meal is prepared in a kitchen that also handles nuts and peanuts. I'm still checking each meal's allergens against my labels, so if you have an allergy, please WhatsApp me on 061 020 8658 before you order.
Payment
When do I pay?
Upfront, online, when you check out. Your meals and delivery are paid in one go.
On a weekly plan, do I pay for every delivery upfront?
Yes. You pay for the month's meals and all of its deliveries at checkout. Your cart shows the delivery total first, for example 3 deliveries × R250.